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Adoption Rate

Adoption rate in travel refers to how quickly new technologies, services, or programs are accepted and used by travelers or the industry. It’s often used to measure the success of innovations like mobile check-ins, e-tickets, or digital passports. A high adoption rate shows that travelers find the feature convenient and valuable.

Expedia Says Travelers Use AI to Plan Trips but Still Trust Brands to Book
By • 3 mins read
News, Travel Tech

Expedia Says Travelers Use AI to Plan Trips but Still Trust Brands to Book

By • 3 mins read

Expedia Group’s new AI Trust Gap report suggests that travelers are increasingly open to using AI for discovery and planning, but remain cautious when money, booking control, and post-trip support are involved. The findings highlight a growing split between where travel inspiration happens and where transactions still feel safe.