HomeGlossaryAgent

Agent

An agent is a professional who arranges travel services such as flights, hotels, and tours on behalf of travelers. Travel agents use their expertise to find the best routes, prices, and experiences, often providing personalized recommendations. They can work independently or for agencies, helping travelers plan and manage every part of their trip.

Expedia Says Travelers Use AI to Plan Trips but Still Trust Brands to Book
By • 3 mins read
News, Travel Tech

Expedia Says Travelers Use AI to Plan Trips but Still Trust Brands to Book

By • 3 mins read

Expedia Group’s new AI Trust Gap report suggests that travelers are increasingly open to using AI for discovery and planning, but remain cautious when money, booking control, and post-trip support are involved. The findings highlight a growing split between where travel inspiration happens and where transactions still feel safe.