Airbnb has appointed former Uber executive Gus Fuldner as its new head of global operations, the company announced Tuesday. Fuldner will begin the role on March 16, replacing Tara Bunch, who is retiring after six years with the company.
Fuldner joins Airbnb after more than a decade at Uber, where he most recently served as senior vice president of core services. In that role, he oversaw several key operational functions, including safety, support, payments, insurance, and identity systems across the ride-hailing platform’s global network.
At Airbnb, Fuldner will oversee community support operations, including host relations, fraud prevention, safety operations, and the company’s AirCover insurance program. His role places him at the center of Airbnb’s operational systems as the company continues expanding its travel offerings.
CEO Brian Chesky said Fuldner’s experience scaling complex global operations made him a strong fit for the position. During his time at Uber, Fuldner helped build systems designed to support hundreds of millions of rides and deliveries each week.
Airbnb is currently expanding its platform beyond short-term rentals. Over the past year, the company has relaunched its Experiences program, expanded hotel listings, and introduced new services aimed at covering more parts of the travel journey.
The company has also been testing ground transportation options in several markets as part of a broader strategy to capture more of the “entire trip” experience for travelers.
Chesky said one of Fuldner’s key responsibilities will be integrating Airbnb’s operational systems into a unified platform. The goal is to build an AI-powered service system that can better support hosts, guests, and partners across the company’s growing range of travel services.
According to Chesky, combining operational tools and customer support systems into a single platform will help Airbnb improve personalization, reliability, and trust as the company scales globally.
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