GetYourGuide Bets on AI to Make Tours and Activities Easier to Trust and Book

GetYourGuide has rolled out a new set of AI-powered tools aimed at helping travelers book activities with more confidence while giving tour operators better tools to manage listings, pickups, and customer communication.

By Laura Mitchell | Edited by Yuliya Karotkaya Published:
GetYourGuide Bets on AI to Make Tours and Activities Easier to Trust and Book
GetYourGuide is expanding its use of AI to help travelers evaluate experiences faster and help operators manage bookings more efficiently. Photo: appshunter.io / Unsplash

GetYourGuide is leaning harder into artificial intelligence as it tries to solve one of the most stubborn problems in travel: helping people feel confident enough to actually book an experience. The tours and activities marketplace has unveiled its Spring 2026 product release, introducing a group of AI-powered tools for both travelers and operators.

The company’s goal is not just to improve search, but to reduce the uncertainty that often surrounds activity bookings, where questions about quality, meeting points, pickups, and reviews can easily delay or derail a purchase.

The timing is important. Tours and attractions remain one of the more fragmented corners of travel, with thousands of small operators, varied product quality, and booking decisions that often happen later in the planning cycle than flights or hotels. GetYourGuide says it now works with around 50,000 guides and activity operators and offers roughly 200,000 experiences across more than 18,000 cities. In that kind of marketplace, trust and clarity can matter as much as price.

AI Tools Designed to Reduce Booking Friction

The biggest traveler-facing update is the addition of AI-generated review summaries, which now appear above reviews on activity pages. Instead of forcing users to scroll through dozens of comments, the platform now offers a quick overview of common strengths and recurring themes drawn from verified traveler feedback. GetYourGuide has also added keyword search within reviews, allowing users to look for specific concerns or interests such as accessibility, children, safety, or logistics.

The company is also upgrading search and discovery with smarter, more personalized suggestions. The idea is to help travelers find relevant activities faster based on context and the behavior of similar users. In a category where travelers may not know the exact name of the product they want, that could be especially useful.

Another small but practical upgrade is the addition of meeting point photos on vouchers and in the app, designed to reduce confusion at the start of a tour. New local payment methods, including Pix in Brazil and Swish in Sweden, are also intended to make checkout easier for more users.

Giving Operators More Control Over Performance and Communication

GetYourGuide’s release is just as focused on suppliers as it is on travelers. For operators, the company has introduced a new Performance section in its supplier portal that combines product data with AI-powered and expert-recommended actions. Operators can sort experiences by revenue or conversion, analyze individual listings, and see trends and suggestions side by side.

There are also more practical operational tools. A new visual editing experience lets suppliers adjust listings as travelers actually see them. Custom pickup areas allow operators to draw exact service zones on a map, including places they cannot realistically reach. The new inbox feature, supported by AI-suggested replies, is designed to speed up communication with customers by giving operators full booking context in one place.

Why This Matters in the New AI Travel Economy

GetYourGuide says the release reflects a broader shift in travel behavior. Research the company plans to publish suggests that one in three trip-planning sessions now begins with AI, yet only a small share of travelers are ready to let AI complete the booking itself. That gap is especially visible in experiences, where inspiration is easy but trust is harder to win.

For GetYourGuide, that creates a clear opportunity. Rather than replacing the booking platform, AI becomes a layer that helps travelers evaluate options faster and helps operators present products more clearly. In other words, the company is betting that in tours and activities, AI’s most valuable role today is not autonomous booking, but guided confidence.