San Jose Airport Tests AI Humanoid Robot to Assist Passengers

San Jose Airport introduces an AI-powered humanoid robot to guide passengers, signaling a new phase of automation in airport customer service.

By Laura Mitchell | Edited by Yuliya Karotkaya Published: Updated:
San Jose Airport Tests AI Humanoid Robot to Assist Passengers
Airports are beginning to integrate AI-powered humanoid robots to improve passenger experience and navigation. Photo: IntBot

San Jose Mineta International Airport is turning its terminals into a testing ground for the next generation of artificial intelligence, deploying a humanoid robot designed to interact directly with passengers. The robot, named José, represents a growing effort within the aviation industry to bring physical AI systems into real-world environments where customer service, navigation, and operational efficiency intersect.

Developed by Silicon Valley startup IntBot, José is positioned inside Terminal B near Gate 24, where it greets travelers, answers questions, and provides real-time information about flights and airport services. The system is designed to operate in one of the most complex public environments – a busy airport – where it must interpret human intent, respond conversationally, and guide passengers through unfamiliar spaces.

What distinguishes this deployment is the robot’s ability to communicate in more than 50 languages, making it particularly relevant for international travelers. As airports increasingly serve global audiences, multilingual assistance has become a critical component of the passenger experience. By offering real-time responses across languages, José aims to reduce friction for travelers navigating terminals, gates, and airport procedures.

The pilot comes at a strategic moment. San José is preparing for increased international traffic tied to upcoming global events, including the FIFA World Cup, and city officials see AI as a way to scale customer service without significantly expanding staffing. The four-month trial will allow airport authorities to evaluate how effectively humanoid robots can support passengers while maintaining operational reliability.

From Experiment to Infrastructure

The introduction of José reflects a broader shift toward what developers describe as “socially intelligent” robots – systems capable not only of processing information but also of understanding context, behavior, and intent. Unlike traditional kiosks or static digital displays, these robots are designed to engage in dynamic interactions, adapting to different passenger needs in real time.

For airports, the implications extend beyond customer service. Integrating AI-driven systems into daily operations opens the door to new efficiencies, from reducing queues at information desks to improving wayfinding across large terminals. The ability to provide instant, accurate responses may also help reduce stress for travelers, particularly in high-pressure situations such as tight connections or delays.

San José’s approach also highlights the role of airports as innovation hubs. Located in the heart of Silicon Valley, the airport has increasingly partnered with technology companies to pilot emerging solutions, positioning itself as a live environment for testing how advanced tools perform at scale. The collaboration with IntBot underscores how local startups are being integrated into public infrastructure to accelerate experimentation.

Still, the deployment remains an early-stage test. Airport officials will assess how passengers respond to interacting with a humanoid robot, how reliably the system performs under real-world conditions, and whether such technology can be scaled across additional terminals or airports. Questions around cost, maintenance, and long-term value will ultimately determine whether robots like José become a standard feature of air travel.

For now, the experiment signals a clear direction. As artificial intelligence moves from software into physical environments, airports are emerging as one of the first sectors where human-machine interaction will become part of the everyday travel experience.