WestJet Faces Backlash for Charging Passengers to Recline Seats

WestJet has introduced a new fee for reclining seats on select Boeing 737 flights, sparking passenger outrage and renewed debate about shrinking comfort in economy travel.

Yuliya Karotkaya By Yuliya Karotkaya Updated 3 mins read
WestJet Faces Backlash for Charging Passengers to Recline Seats
WestJet’s new seat policy on Boeing 737 aircraft has sparked frustration among economy travelers. Photo: Airborne YVR / Pexels

Canadian airline WestJet has found itself at the center of controversy after announcing that passengers will now have to pay to recline their seats on select Boeing 737 flights. The change, part of the airline’s cabin updates aimed at “enhancing comfort and choice,” has been met with strong backlash from travelers, many of whom say it represents yet another example of airlines charging for basic amenities.

The new reclining seats will be featured in the updated Boeing 737 cabins, which include modern interiors and redesigned seats with adjustable headrests. However, what was once a standard feature in economy class will now come at an extra cost. Passengers purchasing basic or standard fares will need to pay an additional fee if they want the ability to recline, while premium and business class travelers will still enjoy the feature as part of their ticket.

On social media, travelers have voiced frustration, calling the move “ridiculous” and “a new low in budget flying.” Many argue that reclining has always been part of the flying experience, and charging for it could make air travel even less comfortable for economy passengers already coping with limited legroom.

The Debate Over Comfort and Cost in Modern Aviation

WestJet defends its decision as part of a broader effort to provide passengers with more options, similar to how airlines offer seat selection or checked baggage for additional fees. The company says the new model allows passengers to pay only for the features they value most. Still, critics view it as another step toward the unbundling of air travel, where once-standard comforts are monetized one by one.

This latest policy comes at a time when airlines worldwide are reevaluating their approach to in-flight comfort. As operating costs rise and competition intensifies, many carriers have turned to à la carte pricing, allowing them to keep base fares low while charging for add-ons such as seat selection, early boarding, and even carry-on luggage.

Industry analysts say that WestJet’s new fee could set a precedent if other airlines follow suit, much like how baggage fees once started small and eventually became standard across the industry. The trend raises broader questions about the future of affordable flying – whether passengers will continue to tolerate additional fees for what used to be basic privileges.

For now, WestJet insists that the new reclining seats are designed with passenger comfort in mind and will be part of its effort to modernize its fleet. Yet the controversy highlights a growing divide between airline economics and traveler expectations.

As air travel continues to evolve, one thing is clear – what used to be free in the sky increasingly comes at a cost, and even a few inches of comfort may soon carry a price tag.

Airlines & Airports, News